Transactional Analysis Training — Understanding the Patterns Behind Behaviour
Transactional Analysis, developed by psychiatrist Eric Berne, is one of the most practical behavioural models available to leaders and managers. It explains communication and relationships in terms of three ego states — Parent, Adult and Child — and gives a clear, memorable language for something every manager already senses intuitively: that conversations do not go wrong because of what was said, but because of the psychological pattern underneath it.
Most Transactional Analysis training stops at individual self-awareness. This programme goes further. It builds understanding at three levels — the individual, the team and the organisation — and links each one directly back to practical leadership: how TA explains recurring team friction, how organisational culture and management habits create an inherited “script” that shapes how people are treated, and how this connects directly to Situational Leadership, performance conversations and managing difficult behaviour.
Want to discuss whether this programme fits your organisation? Email training@elevateimpacttraining.com
Half-Day Workshop vs Full-Day Programme
Both formats build genuine, usable Transactional Analysis capability. The right choice depends on whether you need a practical everyday tool for individuals and teams, or a deeper capability that also addresses organisational culture and leadership application.
| Half-Day Workshop | Full-Day Programme | |
|---|---|---|
| Positioning | Core TA model — ego states, transactions and recognising patterns in real time | Full model — individual, team and organisational layers, plus leadership application and action plan |
| Duration | 3–3.5 hours | 6–7 hours |
| Best For | Teams needing a practical, everyday communication tool with minimum time away | Organisations investing in deeper capability across individual, team and cultural levels |
| Content | Ego states, transactions, recognising patterns under pressure and immediate practical application | Full programme — ego states, team games and the Drama Triangle, organisational scripts and leadership application |
| Practice | 1–2 focused recognition exercises using real workplace scenarios | Multiple exercises, team-pattern case studies, organisational script mapping and personal action plan |
| Investment | Lower — ideal for larger teams or rapid awareness rollouts | Premium — stronger ROI through deeper capability and lasting behavioural change |
Not sure which format suits your team? Call 07544 534759.
What Delegates and Organisations Gain From This Programme
A working understanding of Transactional Analysis and the three ego states — Parent, Adult and Child — and how to recognise them in real time, in themselves and others
The ability to spot when a conversation has slipped from a healthy Adult-to-Adult exchange into a Parent-Child pattern — and the practical skill to bring it back
Awareness of the psychological games and repeating patterns that quietly derail team meetings, working relationships and performance conversations
Insight into how organisational culture, policy and leadership habits create an inherited script that shapes how people are managed — for better or worse
A stronger, more flexible leadership toolkit — directly linking Transactional Analysis to Situational Leadership, performance management and difficult conversations
Practical language and models to take straight back into the business — for coaching conversations, meetings, appraisals and everyday management
Full-Day Transactional Analysis Training Programme
Delegates are introduced to Eric Berne’s Transactional Analysis model and the three core ego states — Parent, Adult and Child — including the further distinctions between Critical and Nurturing Parent, and Free and Adapted Child. They identify their own default patterns under pressure, learn to distinguish complementary, crossed and ulterior transactions, and practise spotting these patterns in real workplace scenarios and conversations.
Delegates explore how ego states play out in team dynamics — the repeating psychological “games” people unconsciously fall into, and the Drama Triangle of Persecutor, Rescuer and Victim, and how it shows up in meetings, projects and day-to-day working relationships. They practise strategies for stepping out of unhealthy team patterns and re-establishing genuine Adult-to-Adult working relationships.
Delegates examine how organisations develop their own inherited “scripts” — cultural messages, unwritten rules and leadership habits that shape how people are managed, often unconsciously reinforcing unhealthy Parent-Child dynamics from the top down. The programme links Transactional Analysis directly to Situational Leadership, performance management and difficult conversations, and closes with a personal action plan for applying TA in specific management situations back in the business.
Suitable For Leaders, Managers and Anyone Responsible for Managing People
Team leaders, line managers, senior managers, HR professionals and anyone responsible for managing performance, conduct or team relationships. Particularly valuable alongside Situational Leadership, Performance Management and Managing Difficult Situations training. No previous psychology background required. Delivered across England, Scotland, Wales, Northern Ireland and Europe.
Need this tailored to your sector or specific management challenges? Email training@elevateimpacttraining.com
Flexible Delivery — Wherever You Are
Every programme is designed around your organisation — not delivered from a generic script. In-house at your workplace or virtually, with examples and scenarios built around your actual teams, management challenges and working culture.
Face-to-Face
Delivered at your workplace — with examples built around your own teams and management context
Virtual
Delivered via Microsoft Teams or Zoom — same quality, full interaction
Bespoke
Examples and scenarios built around your actual leadership challenges, team dynamics and organisational culture
Transactional Analysis Training Wherever Your Organisation Needs It
Every programme is delivered entirely in-house — at your workplace or virtually. We do not run public courses. We deliver face-to-face across England, Scotland, Wales, Northern Ireland and Europe, including London, Manchester, Birmingham, Leeds, Edinburgh, Cardiff and Belfast, and virtually via Microsoft Teams or Zoom to teams anywhere.
To discuss in-house Transactional Analysis training for your organisation, call 07544 534759 or email training@elevateimpacttraining.com