A Comprehensive Level 2 Workplace Mental Health Qualification — With an Action Plan
The FAA Level 2 Award in First Aid for Mental Health (RQF) is an Ofqual-regulated qualification designed specifically for the workplace. It goes significantly further than the Level 1 Awareness qualification — covering ten modules across a minimum of six contact hours, including a dedicated First Aid Action Plan for Mental Health, a module on drugs and alcohol and a module on building a mentally healthy workplace.
It is accredited by First Aid Awards Ltd, regulated by Ofqual (England) and SQA (Scotland), and delivered by a qualified Nuco-certified Trainer/Assessor. On successful completion of both the written assessment and the practical scenario, delegates receive a nationally recognised Level 2 certificate valid for three years.
QAN: 603/3769/2 · 10 Modules · Certificate valid 3 years from date of achievement
This is not an awareness session or a wellbeing workshop. It is a regulated qualification with a structured ten-module syllabus, a written assessment, a practical scenario and official certification — giving your organisation trained, qualified Mental Health First Aiders equipped to act, not just to notice.
Want to discuss this qualification for your team? Email training@elevateimpacttraining.com
All Three FAA Mental Health Qualifications Compared
All three qualifications are Ofqual-regulated, delivered by the same Nuco-certified trainer and carry a nationally recognised FAA certificate. The right choice depends on your audience and the depth of skill your organisation needs.
Level 1 — Awareness
- General workplace awareness
- Min. 4 contact hours
- All employees
- Written assessment only
- No action plan or workplace module
- Best for: all-staff rollout
Level 2 — First Aid ✓ This Course
- Comprehensive workplace qualification
- Min. 6 contact hours · 10 modules
- All staff · Managers · Wellbeing leads
- Written + practical scenario
- First Aid Action Plan + workplace module
- Best for: trained MHFAiders
Level 2 — Youth Mental Health
- Focused on children & young people
- Min. 6 contact hours
- Teachers · Parents · Youth workers
- Written + practical scenario
- Youth-specific conditions & safeguarding
- Best for: schools & youth services
Not sure which level is right? Call 07544 534759 and we will advise based on your team and objectives.
What Delegates Will Gain From This Qualification
A nationally recognised Level 2 Ofqual-regulated certificate — a meaningful professional qualification that demonstrates genuine workplace capability
A structured First Aid Action Plan for Mental Health — a practical, step-by-step framework for responding when a colleague is struggling
Confidence to recognise early warning signs of mental health conditions and respond in a timely, proportionate and non-judgemental way
The skills to start a difficult conversation — including non-judgemental listening, when to contact emergency services and how to protect their own emotions
Understanding of substance misuse and its relationship with mental health — including first aid for drug and alcohol situations and signposting
Knowledge of the five steps to mental wellbeing and the factors that affect mental health in the workplace — and how to use them to build a healthier culture
Awareness of stress — causes, effects and coping strategies — and how it connects to broader mental health in the workplace
Tools and awareness to protect their own health and emotions while supporting others — avoiding burnout and recognising their own limits as a first aider
FAA Level 2 Syllabus — Ten Modules across a Minimum of 6 Contact Hours
This qualification is delivered in line with the FAA Level 2 Award in First Aid for Mental Health (RQF) regulated syllabus. All ten modules must be completed in full to meet the minimum contact hours required for assessment.
- Trainer/assessor introduction and learner introductions
- Venue health and safety procedures and housekeeping
- Qualification information: syllabus, validity, requalification and refresher training
- Assessment process, reasonable adjustment and special consideration
- FAA and centre complaints and appeals policies
- Completion of the FAA Course Register and FAA Learner Registration Forms
- Definitions of first aid for mental health
- The role and responsibilities of a Mental Health First Aider
- The impact of mental health issues in the workplace
- Mental health stigma and why it prevents people from seeking help
- Statistics — the scale of mental health challenges in the UK workforce
- The mental health continuum — understanding mental health as a spectrum
- Mental health risk factors in the workplace
- Early warning signs — what to look for and how to respond
- How to start a difficult conversation with a colleague who may be struggling
- Non-judgemental listening skills — creating safety without leading
- When to contact the emergency services
- The first aider's own health and emotions — managing the impact of the role
- What is stress and how does it present in the workplace?
- Causes of stress at work
- Effects of stress on mental and physical health
- Coping strategies and when stress becomes a mental health concern
- This module covers the range of mental health conditions included in the FAA Level 2 regulated syllabus
- All content is delivered in line with the FAA qualification framework and appropriate for a workplace Level 2 mental health first aid qualification
- Delivered with care and sensitivity, with appropriate signposting throughout
- What is substance misuse?
- Alcohol misuse — signs, impact and workplace considerations
- The effects of drugs and alcohol on mental health
- First aid for drug and alcohol misuse
- Treatments and signposting for drugs and alcohol — where to direct colleagues for support
- Check for significant risk — how to assess and respond proportionately
- Apply non-judgemental communication skills
- Reassure and provide appropriate information
- Encourage professional support and self-help strategies
- Scenario assessment — delegates apply the First Aid Action Plan in a supervised practical scenario
- Developing a clearer picture of mental health in the workplace — facts, trends and organisational impact
- Factors affecting mental health at work
- Building a mentally healthy workplace — practical steps organisations can take
- The five steps to mental wellbeing — and how to apply them in an organisational context
- Completion of the FAA written assessment
- Learner declaration on the FAA Learner Registration Form
- FAA Course Evaluation
- Certificate information — ecert or hard copy, issued subject to successful assessment
Two-Part Regulated Assessment — Written and Practical Scenario
The FAA Level 2 Award in First Aid for Mental Health uses a two-part assessment. Delegates complete both a written assessment and a scenario-based practical in which they demonstrate application of the First Aid Action Plan for Mental Health. The written assessment is a maximum of 30 minutes. There is no grading — delegates either pass or are referred for further support. On successful completion, delegates receive an FAA Level 2 certificate valid for three years.
FAA Level 2 Award in First Aid for Mental Health (RQF) · QAN 603/3769/2
Written assessment (max 30 mins) plus practical scenario · Pass or referred · No grading
Valid for 3 years · Requalification requires full course completion · Issued as ecert or hard copy
This qualification is regulated by Ofqual (England) and SQA (Scotland) and delivered by a Nuco-approved, FAA-certified Trainer/Assessor. Reasonable adjustment and special consideration provisions apply — please contact us in advance if required. Available to learners aged 14 and over.
For Anyone Who Wants to Be a Trained Mental Health First Aider at Work
This qualification is designed for employees, managers and leaders across any sector who want to be equipped as trained Mental Health First Aiders in their workplace. It is equally valuable for HR professionals, wellbeing leads, mental health champions and any individual who wants a deeper, more practical qualification than the Level 1 awareness course. Available to learners aged 14 and over.
Want to book this qualification for a group? Email training@elevateimpacttraining.com
Flexible Delivery — In Your Organisation or Virtually
This qualification is delivered in-house at your workplace or virtually via Teams or Zoom. All delivery meets the FAA regulated syllabus and minimum 6 contact hour requirements. Contact us to discuss group bookings, INSET day delivery or scheduling across multiple cohorts.
Face-to-Face
Delivered at your workplace — full qualification across minimum 6 contact hours
Virtual
Delivered via Microsoft Teams or Zoom — same regulated qualification, same certificate
Group Bookings
Ideal for whole-team delivery, staff development days or rolling out across multiple cohorts
Mental Health First Aid Training Delivered Wherever Your Organisation Needs It
This qualification is delivered entirely in-house — at your workplace or virtually. We do not run public courses. Every session is arranged around your team, your schedule and your organisation's needs.
London, Manchester, Birmingham, Leeds, Sheffield, Bristol, Liverpool, Newcastle, Nottingham, Leicester and throughout England
Edinburgh, Glasgow, Cardiff, Swansea, Belfast and throughout Scotland, Wales and Northern Ireland
Delivered via Microsoft Teams or Zoom — same regulated qualification and certificate, accessible anywhere in the UK
To book this qualification, call 07544 534759 or email training@elevateimpacttraining.com