Half-Day Conflict Resolution — Conflict Styles, Difficult Conversations and De-escalation Essentials
This focused half-day session gives managers and supervisors conflict frameworks, de-escalation tools and the confidence to address difficult situations from the very next conversation.
Delivered in-house at your site, tailored to your organisation and sector. Immediately applicable from the very next working day.
Want to discuss whether this workshop fits your organisation? Email training@elevateimpacttraining.com
Addressing Conflict Early Prevents Bigger Problems Later
Unresolved tension between colleagues rarely stays small. It shows up as formal grievances, absence and resignations, and managers often delay stepping in because they are unsure how to start.
This half-day workshop gives managers and supervisors a practical conflict framework and de-escalation tools, practised through role-play, so they can hold difficult conversations with more structure and composure.
Half-Day Workshop vs Full-Day Programme
Both formats deliver real conflict resolution capability. The difference is depth, practice volume and the breadth of frameworks covered.
| Half-Day Session | Full-Day Programme | |
|---|---|---|
| Positioning | Core conflict skills — conflict styles, DESC framework and de-escalation essentials | Full programme — extended frameworks, mediation skills, sensitive topics and deeper scenario practice |
| Duration | 3–3.5 hours | 6–7 hours |
| Best For | Managers needing a confident, structured approach to difficult conversations quickly | Organisations investing in sustained conflict resolution capability and formal grievance reduction |
| Frameworks | Thomas-Kilmann conflict styles, DESC conversation structure and de-escalation language | All half-day content plus Interest-Based Relational approach, mediation skills and sensitive topic handling |
| Scenarios | 1–2 structured conflict role-play exercises based on common workplace situations | Multiple realistic scenarios including interpersonal conflict, performance issues and team breakdowns |
| Investment | Lower — easier to schedule across busy management teams | Premium — stronger ROI through deeper capability and measurable reduction in formal grievances |
Not sure which format is right? Speak to our training specialist on 07544 534759.
What Delegates Gain From This Workshop
Identify their personal conflict style and switch consciously to achieve better outcomes
Apply the DESC framework to structure and lead difficult conversations with confidence
Use de-escalation language and listening techniques to reduce tension in high-stakes conversations
Address issues earlier — before they become formal grievances, absences or resignations
Handle the conversations they have been avoiding with greater structure and composure
Leave with a personal action plan for the conflict situations they are currently facing
By the End of This Session, Delegates Will Be Able To
- Identify their personal conflict style using the Thomas-Kilmann model and switch style consciously
- Use emotional regulation and active listening to stay constructive under pressure
- Structure and lead a difficult conversation using the DESC framework
- Use de-escalation language to reduce tension in high-stakes conversations
- Commit to an action plan for the three most pressing conflict situations they are facing
Half-Day Conflict Resolution Workshop
Delegates explore the causes of workplace conflict, identify their personal conflict style using the Thomas-Kilmann model, and develop emotional regulation and active listening techniques to stay constructive under pressure.
Delegates apply the DESC conversation framework and de-escalation techniques through structured role-play scenarios, then close with a personal conflict resolution action plan for the three most pressing situations they are currently facing.
Suitable For Anyone Responsible for Resolving Workplace Conflict
This workshop is designed for managers, team leaders and HR professionals across all sectors who need to address workplace conflict, manage difficult conversations and prevent formal grievances — with minimum time away from the business.
Want this tailored to your sector or conflict challenges? Email training@elevateimpacttraining.com
Flexible Delivery — Wherever You Are
Every workshop is designed around your organisation. Scenarios tailored to your sector and conflict challenges. Delivered in-house or virtually, available across England, Scotland, Wales, Northern Ireland and Europe.
Face-to-Face
Delivered at your workplace — scenarios tailored to your team and sector
Virtual
Delivered via Microsoft Teams or Zoom — same quality, full interaction and live role-play
Bespoke
Scenarios built around your real workplace conflict challenges and sector context
Half-Day Conflict Resolution Training Wherever Your Organisation Needs It
Every workshop is delivered entirely in-house — at your site or virtually. We do not run public courses. We deliver face-to-face across England, Scotland, Wales, Northern Ireland and Europe, including London, Manchester, Birmingham, Leeds, Edinburgh, Cardiff and Belfast, and virtually via Microsoft Teams or Zoom to teams anywhere.
To discuss in-house half-day conflict resolution training for your team, call 07544 534759 or email training@elevateimpacttraining.com